Reference

How 5bn880 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit through bKash, Nagad or Rocket, and use the platform — and how we keep that data secure.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access or delete dataCookie and device data clarityBangladesh-eligible regions only
5bn880 How 5bn880 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of the data we hold on your account, ask us to correct something, or close your account and request deletion, our support team handles all three. Use the channel that suits you — email gets a written record, live chat gets a faster first response, and our help desk tracks open requests so nothing slips through.

Email Support Send your data request or privacy question to our support address. We respond in writing so you have a clear record of every step we take on your request.
Live Chat Open the chat window inside your account dashboard. Our team can confirm what data we hold, explain your options, and escalate a deletion request the same session.
Help Desk Ticket For formal data-access or correction requests, raise a help desk ticket. Each ticket gets a reference number so you can track progress without chasing us separately.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Your account data sits behind SSL encryption in transit and at-rest storage controls. We apply strict access limits — only the team members who need your data to process a bKash deposit, verify a Rocket withdrawal, or resolve a support query can reach it. We review those access permissions regularly and remove them when roles change.

Cookie and Device Data

We use session cookies to keep your account login stable and analytics cookies to spot broken pages. You can manage cookie preferences in your browser settings at any time.

Payment Data Retention

We store only the transaction reference from bKash, Nagad or Rocket — not your full wallet PIN or password. The reference lets us reconcile your deposit or withdrawal if a discrepancy appears.

Account Security Controls

Every login triggers an OTP to your registered mobile number. If you notice an unrecognised device session in your account history, contact support immediately to lock the session.

Data Deletion and Retention

When you close your account, we begin a deletion process for personal identifiers. Some transaction records are kept for the period required by applicable regulations before they are purged.

Common Questions About Your Privacy at 5bn880

These are the privacy questions we get asked most often — covering data access, payment records, cookies, account closure and how to correct your details.

We collect your name, mobile number and the wallet identifier you use — bKash, Nagad or Rocket. We also log your device type and IP address to secure your session and detect unauthorised access.

Yes. Raise a data-access request through live chat or a help desk ticket. We will compile the personal data we hold and send it to your registered contact details within a reasonable period.

Contact support to close your account and request deletion. Personal identifiers are removed once the account is closed; certain transaction references are kept only as long as regulations require.

We do not sell or share your wallet data with third parties for marketing. Payment references are shared only with the relevant wallet provider to process and confirm your transaction.

We use session cookies to maintain your logged-in state and analytics cookies to identify errors. You can block non-essential cookies in your browser settings; session cookies are needed for the account to function.

If your account is inactive, we hold your data for the period set by applicable rules, then begin deletion. You can also request early closure and deletion by contacting our support team directly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.